Returns & Exchanges Policy
At Tech21 Ltd, we offer a 30-day return policy on all electronic devices and accessories to ensure complete customer satisfaction. Items must be returned in their original packaging with all included components and proof of purchase.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the item you wish to return and generate a return authorization number.
Pack the Device
Securely pack the item in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship the Package
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.
Receive Your Refund
Once our technical team inspects the hardware, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing